FAQs & Troubleshooting
Latest |
135 Results
- 5110/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 5203/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5303/25/2016What is the difference between the toner cartridge and the drum unit?
- 5403/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5503/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5603/25/2016What is the Network Shared printing?
- 5703/25/2016Can I print from or scan to Android™ Smartphone?
- 5803/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5903/23/2016What can happen if the wrong paper is used in your machine.
- 6003/23/2016What is the BRAdmin Professional software used for?
- 6111/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6211/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6311/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6411/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6508/26/2014What is a "Generic PCL Driver"?
- 6606/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6701/27/2014I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 6801/27/2014How do I install additional memory?
- 6901/17/2014I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 7001/17/2014I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7110/23/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 7205/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7305/09/2013How do I clear paper jams?
- 7404/26/2013The paper is creased.
- 7504/26/2013Vertical blanks appear.
- 7604/26/2013Partial blanks appear.
- 7704/26/2013White spots appear in areas of dense black printing.
- 7804/26/2013The printout is smudged.
- 7904/26/2013Vertical black lines appear on the printout.
- 8004/26/2013Dirty spots are printed.
- 8104/26/2013Printouts are faded.
- 8204/25/2013Output sheets are completely black.
- 8304/25/2013Nothing is printed on the page.
- 8402/28/2013When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 8506/18/2012Change the language displayed on my Brother machine's LCD.
- 8603/19/2012Replace the toner cartridge.
- 8711/16/2011The paper is skewed when it's printed.
- 8811/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 8911/16/2011How can I activate/deactivate the Toner Save Mode?
- 9011/04/2011I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 9111/04/2011I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 9210/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 9308/26/2011I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 9410/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 9506/10/2010I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 9611/26/2009What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9706/29/2009How do I factory reset the print server?
- 9803/10/2009Can I buy any MICR toner?
- 9902/27/2009What kind of memory can I use?
- 10002/27/2009"JAM E" error appears on the LCD. What should I do?