FAQs & Troubleshooting
Latest |
156 Results
- 5103/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5203/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5303/25/2016Can I print from or scan to Android™ Smartphone?
- 5403/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5503/24/2016Is my Brother machine compatible with third party print servers?
- 5603/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5711/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5804/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5904/03/2015"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6012/16/2014How do I adjust the number of times my Brother machine rings before it answers?
- 6112/15/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6209/19/2014Why doesn't my Brother machine have a dial tone?
- 6306/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6406/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 6506/04/2014The edge of glossy paper is smudged.
- 6602/20/2014Check the firmware version.
- 6702/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 6801/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 6901/27/2014I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7001/27/2014How can I improve poor print quality?
- 7101/27/2014How do I replace the Ink Cartridge?
- 7201/27/2014What is the "Station ID" and how do I set it?
- 7301/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 7411/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 7505/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7605/17/2013Windows 7 Support Information
- 7705/14/2013How can I clear the "INK EMPTY" message?
- 7805/14/2013I am experiencing problems sending a fax, what can I do?
- 7905/13/2013How can I re-install the drivers?
- 8005/10/2013Why doesn't the machine answer when receiving a call?
- 8104/25/2013Verify if the Brother machine has a dial tone
- 8204/25/2013Clear the message "Awaiting Redial"
- 8301/28/2013The keys on the control panel do not respond.
- 8407/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 8506/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8605/14/2012Print a report that will show a listing of faxes I sent and received
- 8703/02/2012Clear the paper jam or printer jam.
- 8811/22/2011My Brother machine has no power. What can I do?
- 8911/22/2011I am having issues with the paper feed. What can I do?
- 9011/22/2011When I print, the pages are smudged with ink. What should I do?
- 9111/16/2011"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 9211/16/2011When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 9311/15/2011I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 9411/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 9511/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9611/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9709/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 9808/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 9908/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 10008/05/2011The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)