FAQs & Troubleshooting
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258 Results
- 51Open the "Scanners and Cameras" and Properties.
- 52The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 53Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 54I can print but cannot scan via network. (For Windows)
- 55When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 56Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 57I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 58Scan using XSane or GIMP (Linux)
- 59When I print images, the quality is not good (Linux)
- 60"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 61Wireless setup is requesting a WPS PIN to complete the setup
- 62I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 63To install the printer driver easily using a tool. (Linux)
- 64Use the Network Connection Repair Tool (Windows)
- 65Protect your Brother machine against unauthorised access over the network
- 66Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 67Delete print jobs from the print queue.
- 68Download a file from the "Downloads" section and save it to Windows 8 computer.
- 69Wrong Ink Color
- 70Printing/ Scanning with a mobile device
- 71Print a web page from iPrint&Scan when using an Android™ mobile device.
- 72The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
- 73What is AirPrint?
- 74How to identify your Operating System (OS).
- 75A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 76I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 77Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 78Scan a document and e-mail it as an attachment. (For Windows)
- 79Scan a document and e-mail it as an attachment (For Macintosh)
- 80After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 81Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 82Low Temperature
- 83High Temperature
- 84Locate files scanned with ControlCenter2 (For Macintosh)
- 85The edge of glossy paper is smudged.
- 86Change the printer driver settings (Windows/macOS)
- 87I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 88No Paper Fed
- 89Create or view a XML Paper Specification document
- 90Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 91I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 92I'm using Windows XP. I cannot scan with the USB cable.
- 93Make a two-sided copy. (Duplex)
- 94Scan a document from a Windows Vista application
- 95Where can I find my Brother machine's serial number?
- 96Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 97I'm using Macintosh. What is the PreScan option used for?
- 98I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 99Where can I download Brother iPrint&Scan application for Mac?
- 100The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)