FAQs & Troubleshooting
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36 Results
- 1Where can I find my Brother printer's serial number?
- 2The printed text is too large.
- 3How do I update the printer's firmware?
- 4After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
- 5I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
- 6How do I load/change the roll cassette?
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
- 9How to identify your Operating System (OS) for Windows or Mac
- 10Where can I download the latest P-touch Editor for Mac?
- 11I cannot print on a wireless network.
- 12White lines appear on the printed label or the print is blurred.
- 13How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 14How do I connect the printer to my computer via Wi-Fi®?
- 15Export a label from Color Label Editor to Color Label Editor 2.
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18How to install Brother software on a computer not connected to the Internet
- 19How can I connect the printer to my mobile device via Wi-Fi®?
- 20How do I uninstall the printer driver?
- 21I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 22The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
- 23P-touch Editor crashes when I open it on my Mac.
- 24The print quality is poor or the image is too light. (Color Label Editor)
- 25My prints do not look as expected when I print from a Mac using AirPrint.
- 26What Android™ mobile application can I use?
- 27The printer does not start printing. Also, all LEDs on the Swipe-To-Cut panel are blinking.
- 28How do I connect the printer to my computer using a USB cable?
- 29When I print a long label or many labels continuously, printing suddenly stops.
- 30What iOS mobile application can I use?
- 31How to change the background color (Color Label Editor 2)
- 32I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 33My printed labels are completely blank. (Windows 10 or later)
- 34The printer does not start printing, or the printer is off.
- 35How do I cut the printed paper?
- 36What do the indicator lights mean?