FAQs & Troubleshooting
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258 Results
- 1Replace Ink
- 2Load envelopes into my machine
- 3Improve poor print quality.
- 4Load paper in the paper tray
- 5Set up your Brother machine on a wireless network.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Where is the USB port on the machine?
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19How to identify your Operating System (OS).
- 20Low Temperature
- 21How do I know which side up my photo paper should be in the tray?
- 22Unable to Print XX
- 23The printer status is Offline or Paused.
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Wrong Paper Size
- 26Print using only the black ink cartridge when the Color cartridges have run out.
- 27Paper Jam
- 28"Offline" appears on the Status Monitor.
- 29Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 30I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32Uninstall printer drivers (Linux)
- 33I cannot print using my Brother machine on a wireless network (Windows)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35What is Brother iPrint&Scan?
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39I cannot make borderless prints.
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Unable to Print 5X
- 44Ink Absorber Full
- 45Unable to Print 3X
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Change the printer driver settings (Windows/macOS)
- 48Ink Low
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Where can I get FaceFilter Studio and what can I do with this application?