FAQs & Troubleshooting
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81 Results
- 1How to install the rechargeable Ni-MH Battery (Optional)
- 2Uninstalling the printer drivers (Linux®)
- 3What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 4I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6How to connect to a DC power outlet (Optional)
- 7How to install the rechargeable Li-ion Battery (Optional)
- 8Printing is not possible. (USB connection)
- 9How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 10I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 15How do I uninstall the printer driver?
- 16The print quality is poor, and the image is too light or dark.
- 17What is the Label List? (P-touch Editor 5.x for Windows)
- 18Where can I find my Brother printer's serial number?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How to charge the rechargeable Li-ion battery
- 21How to connect to an AC power outlet (Optional)
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 24How to open the Devices and Printers window
- 25Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 26The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 27How do I connect the printer and my computer via USB cable?
- 28Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 29How to identify your Operating System (OS) for Windows or Mac
- 30How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 31Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 34I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 35Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 36I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 37Some of the print options in OpenOffice do not work. (Linux®)
- 38I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 39The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41What Android™ mobile application can I use?
- 42When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 43Error messages do not appear when using the USB connection of my printer.
- 44The DATA indicator has turned off even though data remains in the printer.
- 45The printed image is compressed or stretched.
- 46What is the JPEG printing and how can I use it?
- 47How do I print from a computer?
- 48The print result is garbled or corrupted.
- 49How to identify the printer's firmware version
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)