FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 4Connect your Brother machine to your mobile device via a wireless router or access point.
- 5The scanner cover support has come off. (With Video Instructions)
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Can I print from or scan to Android™ Smartphone?
- 8Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 9How to identify your Operating System (OS).
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Install Starter Ink
- 14What is Brother iPrint&Scan?
- 15Choose receive mode.
- 16I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23Unable to Print 7X
- 24One or more of my colors are not printing (blank).
- 25Scan a document in Mac OS X 10.7.
- 26Document Jam
- 27Forward a fax to another fax machine when my machine has a mechanical problem.
- 28Replace Ink
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31The faxes I send are always received with a vertical black line.
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34Printing result in Windows Photo Viewer is light.
- 35Cannot Detect Ink Volume
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39What is AirPrint?
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Scan a text document and convert it into a text file (For Windows)
- 42Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 43The edge of glossy paper is smudged.
- 44Unable to Print XX
- 45My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 46Is my Brother machine compatible with Windows Vista?
- 47Can I transfer faxes to the PC when my machine has a mechanical problem?
- 48When I print, the pages are smudged with ink.
- 49Where is the USB port on the machine?
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.