FAQs & Troubleshooting
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383 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Belt
- 4Jam Tray 1 / Jam Tray 2
- 5Clean the scanner to improve the copy or fax quality (video instructions available)
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 13Jam Rear
- 14Jam MP Tray
- 15White lines, bands or ribbing across the page
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Install extra memory
- 18Offset image
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Uneven density appears periodically across the page.
- 21Poor fixing
- 22Document Jam
- 23Jam Duplex
- 24Jam Inside
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26Colored streaks or bands down the page
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32How do I know which receive mode to select?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 34Toner Low
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36Curled or wavy
- 37Wrinkle
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Reset the network settings to the factory default
- 40Install the optional lower tray
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot print using my Brother machine on a wireless network (Mac)
- 44Scan from the Brother iPrint&Scan application using Windows Phone.
- 45When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 46Delete print jobs from the print queue.
- 47Nothing shows up on the machine's display after installing additional memory.
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 50Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?