FAQs & Troubleshooting
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307 Results
- 1Replace Drum
- 2Jam Inside
- 3The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 4Use voice mail on the same line as my Brother machine.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7What driver package format is supported by my Linux distribution?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Easy Scan to E-mail
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Configure and use the Scan to Network feature (For Windows)
- 12How to identify your Operating System (OS).
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17Cover is Open
- 18Color misregistration
- 19Replace Belt
- 20Replace WT (waste toner) Box
- 21Replace Fuser
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Add your Brother machine with AirPrint (macOS)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Enable the Brother machine's network interface.
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27Fuser Error or Self-Diagnostic
- 28I can receive a fax, but cannot receive a telephone call.
- 29No Waste Toner
- 30Set up my Brother machine to forward the received faxes to another location.
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I cannot install the driver when using the Driver Install Tool. (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 36No Paper
- 37Toner Low
- 38Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 39Smudges on printed pages (Poor fixing)
- 40Drum Error (Drum!)
- 41Jam Rear
- 42Set the date and time.
- 43Ghost
- 44I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46The downloaded driver's name is different from my machine's name. (Linux)
- 47Clean the drum unit
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49When I print images, the quality is not good (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)