FAQs & Troubleshooting
Latest |
296 Results
- 131.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 218.01.2024Send a PC-FAX
- 304.01.2024Easy Scan to E-mail
- 404.12.2023Toner Low
- 517.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 610.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 727.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 808.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 901.06.2023Add your Brother machine with AirPrint (macOS)
- 1001.06.2023Delete print jobs from the print queue.
- 1116.05.2023I cannot print from my computer via USB.
- 1226.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1310.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1407.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1527.03.2023"Offline" appears on the Status Monitor.
- 1627.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1727.03.2023Change the printer driver settings (Windows/macOS)
- 1827.03.2023The printer status is Offline or Paused.
- 1924.03.2023Open the Status Monitor
- 2017.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2117.03.2023I can print but cannot scan via network. (For Windows)
- 2217.03.2023Open the "Scanners and Cameras" and Properties.
- 2314.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2414.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2514.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2619.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2719.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2813.12.2022How to identify your Operating System (OS).
- 2924.11.2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 3015.11.2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 3120.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3217.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3327.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3426.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3513.09.2022Print a document securely using the Secure Print feature (Windows)
- 3606.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 3730.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3822.08.2022Configure the Scan to Email Feature (Linux)
- 3909.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4026.07.2022Configure and use the Scan Key Tool (Linux)
- 4119.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4212.07.2022I keep getting the error message "Authenticate Err (Authentication error)".
- 4330.06.2022I can print but cannot scan via network. (For Mac)
- 4430.06.2022Check the Node Name of the Brother machine
- 4523.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4620.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4716.06.2022Configure and use the Scan to FTP feature
- 4823.05.2022Configure and use the Scan to E-mail Server feature.
- 4909.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5002.05.2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.