FAQs & Troubleshooting
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296 Results
- 1Configure and use the Scan to E-mail Server feature.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I scan a document using ControlCenter, the scanned file size is too big.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The color of your printouts is not what you expected
- 6I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8Colored streaks or bands down the page
- 9Printing/ Scanning with a mobile device
- 10The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12Print a document securely using the Secure Print feature (Windows)
- 13Confirm that a FAX I sent was received correctly.
- 14Print on both sides of the paper (2-sided/duplex Printing).
- 15Print on envelopes, labels or thick paper from the Manual feed slot
- 16What driver package format is supported by my Linux distribution?
- 17I am unable to print from a client PC to a printer on a print server. (Linux)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21The printer status is Offline or Paused.
- 22Smudges on printed pages (Poor fixing)
- 23Jam 2-sided
- 24Jam Tray 1 or Jam Tray
- 25Replace Toner
- 26Turn the Toner Save Mode on or off.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 29The LCD displays an error code when I use Web icon (Brother Web Connect).
- 30Configure a cover page for PC-FAX.
- 31Set up my Brother machine to forward the received faxes to another location.
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 33Manual Feed
- 34What is Distinctive Ring and how do I program it?
- 35Scan a document using "Scanner and Camera Wizard" in Windows XP
- 36Add your Brother machine with AirPrint (macOS)
- 37Important points for specifying the scan area (Linux)
- 38Protect your Brother machine against unauthorised access over the network
- 39How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 40Delete print jobs from the print queue.
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Configure and use the Scan to FTP feature
- 43Can I print on transparencies e.g. for overhead projectors?
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45How to identify your Operating System (OS).
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47No Tray
- 48Print Unable XX
- 49Fuser Error or Self-Diagnostic
- 50Cartridge Error