FAQs & Troubleshooting
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193 Results
- 1How do I know which receive mode to select?
- 2Jam Inside
- 3Pre-Required Procedures (Linux)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Load legal size paper in the paper tray.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9JAM TRAY
- 10Unable to Scan / Scan Unable
- 11Set up a Group for Broadcasting faxes.
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 14Set up my Brother machine to forward the received faxes to another location.
- 15Can I use voice mail on the same line as my Brother machine?
- 16White spots or black spots at 94 mm (3.7 in.) intervals
- 17Print the received faxes that are stored in memory. (Fax Storage)
- 18Out of Memory
- 19White lines, bands or ribbing across the page
- 20Print on envelopes, labels, or thick paper from the manual feed slot.
- 21Turn the Toner Save mode on or off
- 22Page skewed
- 23I still receive the error message "Replace Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 24Change the quality of the faxes I send (Fax Resolution).
- 25Toner Low or Prepare New Toner Cartridge
- 26Poor fixing
- 27White lines down the page
- 28Faint
- 29Delete the faxes stored in my Brother machine's memory.
- 30The printer status is Offline or Paused.
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32Store numbers on my Brother machine for easy dialing from the PC.
- 33Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 34How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 35Print a report that will show a listing of faxes I sent and received.
- 36Curled or wavy
- 37What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39What is the recommended paper?
- 40I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 41Check the firmware version.
- 42"Offline" appears on the Status Monitor.
- 43Send the same fax to more than one number at a time. (Broadcasting)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Print command (LPR) (Linux)
- 47I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 48I want to print using CUPS while keeping SELinux enabled. (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50Delete print jobs from the print queue.