FAQs & Troubleshooting
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240 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I print from or scan to Android™ Smartphone?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Paper Jam
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 13The scanner cover support has come off. (With Video Instructions)
- 14The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Load envelopes
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19Load paper in the paper tray
- 20Wrong Ink Color
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Install Starter Ink
- 23Replace Ink
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28What is AirPrint?
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30Ink Absorber Full
- 31Unable to Print 3X
- 32Can third party ink be used to refill the ink cartridges?
- 33One or more of my colors are not printing (blank).
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40How do I know which side up my photo paper should be in the tray?
- 41Print using only the black ink cartridge when the Color cartridges have run out.
- 42Printing/ Scanning with a mobile device
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 47Wrong Paper Size
- 48What driver package format is supported by my Linux distribution?
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)