FAQs & Troubleshooting
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106 Results
- 1Changing scan settings in ControlCenter.
- 2Configuring frequently-used scan settings on your computer.
- 3Replace Roller
- 4Scan from the Brother iPrint&Scan application using Windows Phone.
- 5Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9Replace Pad
- 10Duplex (two-sided) scan
- 11What driver package format is supported by my Linux distribution?
- 12"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 13I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 14In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Easy Scan to E-mail
- 18Scanning with the Cloud
- 19What is Brother iPrint&Scan?
- 20I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 21What is WEP?
- 22I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 23How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Unable to Scan XX
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Scan a document in Windows 8 and Windows 10.
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30I get a TS error when trying to scan on a wireless network.
- 31When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 32Scan and save documents to the Android™ mobile devices using my Brother machine.
- 33How to identify your Operating System (OS).
- 34Discover the MAC address of the Brother network card
- 35Cover is Open
- 36Uninstall the Brother Software and Drivers (Windows)
- 37Important points for specifying the scan area (Linux)
- 38Multifeed
- 39A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 40I cannot scan from my computer via network. (For Windows)
- 41I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 42What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 43Document Jam/ Too Long
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45Command List of brscan. (Linux)
- 46Uninstall Scan-key-tool. (Linux)
- 47Pre-Required Procedures (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 50Install PaperPort™ 12SE onto Windows 10.