FAQs & Troubleshooting
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70 Results
- 1Configuring frequently-used scan settings on your computer.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Replace Pad
- 4My Brother machine sound level is high while scanning documents.
- 5The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 6Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 7Replace Parts
- 8Document Jam
- 9How to identify your Operating System (OS).
- 10Cover is Open
- 11Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 12Replace Roller
- 13Duplex (two-sided) scan
- 14Out of Memory
- 15Important points for specifying the scan area (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 18The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19Service Call
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 22I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 23A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 24Can I scan to an Android™ Smartphone?
- 25What do the LED indications mean?
- 26Scan using XSane or GIMP (Linux)
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28Command List of brscan. (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30Pre-Required Procedures (Linux)
- 31"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 32Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 33I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 34Changing scan settings in ControlCenter.
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Machine Error
- 38Scan Unable
- 39Unusable Device
- 40Scan a document in Windows 8 and Windows 10.
- 41I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 42I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Windows 10 Support Information
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 47Open the "Scanners and Cameras" and Properties.
- 48Clean the Separation Pad
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50Clean the scanner