FAQs & Troubleshooting
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290 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is Brother iPrint&Scan?
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The scanner cover support has come off. (With Video Instructions)
- 9Load envelopes
- 10Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 11Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 12Can I use voice mail on the same line as my Brother machine?
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Wireless setup is requesting a WPS PIN to complete the setup
- 15Connect your Brother machine to your mobile device via a wireless router or access point.
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Ink Absorber Full
- 20Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I get a TS error when trying to print on a wireless network.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 28How do I know which side up my photo paper should be in the tray?
- 29One or more of my colors are not printing (blank).
- 30Paper Jam
- 31Confirm that a FAX I sent was received correctly.
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33Send a PC-FAX
- 34Scan an image and insert it in a Windows XP application
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36Wrong Ink Color
- 37I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39What is AirPrint?
- 40How to identify your Operating System (OS).
- 41Can I print from or scan to Android™ Smartphone?
- 42No Ink Cartridge
- 43Verify if the Brother machine has a dial tone
- 44Wrong Paper Size
- 45Print using only the black ink cartridge when the Color cartridges have run out.
- 46Can third party ink be used to refill the ink cartridges?
- 47Forward a fax to another fax machine when my machine has a mechanical problem.
- 48Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)