FAQs & Troubleshooting
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296 Results
- 1Configure and use the Scan to E-mail Server feature.
- 2When I scan a document using ControlCenter, the scanned file size is too big.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Jam 2-sided
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Use voice mail on the same line as my Brother machine.
- 10Easy Scan to E-mail
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12No Paper
- 13Toner Low
- 14Drum Error (Drum!)
- 15Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 16Document Jam
- 17Replace Belt
- 18Jam Rear
- 19White streaks or bands down the page
- 20Replace Fuser
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24What is Brother Web Connect?
- 25What is Distinctive Ring and how do I program it?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Jam Manual Feed
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31WT Box End Soon
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Jam Tray 1 or Jam Tray
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35Discover the MAC address of the Brother network card
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I cannot view the HTML format manual (web manual).
- 38Possible solutions for print quality issues
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Configure and use the Scan to FTP feature
- 43What is Brother iPrint&Scan?
- 44Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 45I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 49How do I know which receive mode to select?
- 50Can I print from or scan to Android™ Smartphone?