FAQs & Troubleshooting
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240 Results
- 1The scanner cover support has come off. (With Video Instructions)
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Replace Ink
- 8I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Cannot Detect
- 13Out of Memory
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17One or more of my colors are not printing (blank).
- 18Improve poor print quality.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21Protect your Brother machine against unauthorised access over the network
- 22I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 23What is Brother iPrint&Scan?
- 24I cannot make borderless prints.
- 25The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 26Can I print from or scan to Android™ Smartphone?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Printing/ Scanning with a mobile device
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31The edge of glossy paper is smudged.
- 32Change the printer driver settings (Windows/macOS)
- 33The printer status is Offline or Paused.
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35Create or view a XML Paper Specification document
- 36What is the recommended paper?
- 37Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39When I scan a document using ControlCenter, the scanned file size is too big.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 46The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48How to identify your Operating System (OS).
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)