FAQs & Troubleshooting
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106 Results
- 1Configuring frequently-used scan settings on your computer.
- 2Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4What is Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6Document Jam/ Too Long
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Unusable Device
- 12Multifeed
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Duplex (two-sided) scan
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 17Pre-Required Procedures (Linux)
- 18I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 23Scan from the Brother iPrint&Scan application using Windows Phone.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Verify the Brother machine connected to the Wired Network (For Windows)
- 26Setting up the Web icon (Brother Web Connect) function.
- 27What is Brother Web Connect?
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 30Configure the Scan to Email Feature (Linux)
- 31"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 32Command List of brscan. (Linux)
- 33I get a TS error when trying to scan on a wireless network.
- 34Install Presto!® BizCard® onto Windows 10.
- 35How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 36Scanning with the Cloud
- 37Replace Pad
- 38What type(s) of connections can I use with my Brother machine and a wireless network?
- 39What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 40I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 41Delete a network scanner entry. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 44I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 45I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 46Easy Scan to E-mail
- 47Changing scan settings in ControlCenter.
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Open the "Scanners and Cameras" and Properties.