FAQs & Troubleshooting
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345 Results
- 51The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 52Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 53Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 54Check Connection
- 55Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 56How to identify your Operating System (OS).
- 57Locate files scanned with ControlCenter2 (For Macintosh)
- 58How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 59Duplex Disabled
- 60What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 61Is my Brother machine compatible with Windows Vista?
- 62Black toner marks across the page
- 63When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 64What is the recommended paper?
- 65Replace Toner
- 66Print the Network Configuration List
- 67Ghost
- 68I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 69Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 70Curled (video instructions available)
- 71Cannot print after a Windows 10 update (June 2020)
- 72"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 73Wireless setup is requesting a WPS PIN to complete the setup
- 74Open the Status Monitor
- 75The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 76I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 77Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 78Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 79The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 80Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 81The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 82Setup and use Brother PC-FAX receiving
- 83Change the printer driver settings (Windows/macOS)
- 84Print Unable
- 85CARTRIDGE ERROR
- 86NO TONER
- 87Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 88I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 89Set up my Brother machine to forward the received faxes to another location.
- 90Cover is Open
- 91Toner Low or Prepare New Toner Cartridge
- 92Curled
- 93Store numbers on my Brother machine for easy dialing from the PC.
- 94Set up a Group for Broadcasting faxes.
- 95Transfer faxes to the PC when my machine has a mechanical problem
- 96Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 97How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 98Out of Memory
- 99Clean the scanner to improve the copy or fax quality.
- 100Why doesn't the machine answer when receiving a call?