FAQs & Troubleshooting
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106 Results
- 51How to identify your Operating System (OS).
- 52The LCD displays an error code when I use Web icon (Brother Web Connect).
- 53Unable to Scan XX
- 54Check the IP addresses of your PC and the Brother machine
- 55Cover is Open
- 56What is WEP?
- 57What is Infrastructure mode?
- 58In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 59Check your machine's IP Address or Node Name
- 60Reset the network settings to the factory default.
- 61Uninstall Scan-key-tool. (Linux)
- 62I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 63Check the firmware version.
- 64A horizontal line appears at the top of the scanned image.
- 65The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 66Printing/ Scanning with a mobile device
- 67Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 68On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 69A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 70I cannot connect my machine to the wireless network.
- 71I cannot scan from my computer via network. (For Windows)
- 72Clean the Pick-up Roller
- 73What is Ad-hoc mode?
- 74Scan a document in Windows 8 and Windows 10.
- 75When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 76The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 77I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 78I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 79Uninstall the Brother Software and Drivers (Windows)
- 80I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 81Scan using XSane or GIMP (Linux)
- 82Uninstall the scanner driver. (Linux)
- 83Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 84Install Presto!® PageManager® onto Windows 10.
- 85Install PaperPort™ 12SE onto Windows 10.
- 86Windows 10 Support Information
- 87How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 88Open the Control Panel (For Windows)
- 89Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 90Verify the Brother machine connected to the Wired Network (For Macintosh)
- 91Verify the Brother machine connected to the Wireless Network (For Windows)
- 92Scan and save documents to the Android™ mobile devices using my Brother machine.
- 93Paper suitable for scanning
- 94Clean the Separation Pad
- 95Replace Roller
- 96I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 97Important points you need to confirm before configuring your Brother machine for a wireless network.
- 98Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 99Discover the MAC address of the Brother network card
- 100Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater