FAQs & Troubleshooting
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389 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6The scanner cover support has come off. (With Video Instructions)
- 7I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 8Paper Jam (With Video Instructions)
- 9Load paper in the paper tray.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Replace Ink
- 12After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Print using only the black ink cartridge when the Colour cartridges have run out.
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Ink Absorber Full
- 20The printer status is Offline or Paused.
- 21When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 22One or more of my colours are not printing (blank).
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25The text and images on my copies and sent faxes are reversed.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28What driver package format is supported by my Linux distribution?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 30When I print, the pages are smudged with ink.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33My Brother machine's PhotoCapture Center is automatically cutting off part of a large photo
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37"Offline" appears on the Status Monitor.
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Install Inbox Ink
- 41My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 42No Paper Fed
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44Delete print jobs from the print queue.
- 45Paper tray not detected
- 46The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 49Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull