FAQs & Troubleshooting
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352 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Print using only the black ink cartridge when the colour cartridges have run out.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7When I print, the pages are smudged with ink.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10One or more of my colours are not printing (blank).
- 11How do I load paper?
- 12What driver package format is supported by my Linux distribution?
- 13Improve poor print quality.
- 14Can I print from or scan to Android™ Smartphone?
- 15The edge of glossy paper is smudged.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17I cannot print using my Brother machine on a wireless network (Windows)
- 18How to identify your Operating System (OS).
- 19Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 21The printer status is Offline or Paused.
- 22What is Brother iPrint&Scan?
- 23Ink Absorber Full
- 24How do I know which receive mode to select?
- 25Can I print from and scan to iPhone, iPod Touch and iPad?
- 26Where is the USB port on the machine?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Connect your Brother machine to your mobile device via a wireless router or access point.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 31Store a Speed Dial number from my Brother machine's Caller ID History.
- 32Change the number of times my Brother machine rings before it answers.
- 33Can I use voice mail on the same line as my Brother machine?
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Combine multiple scanned documents into a single file with PaperPort™
- 36Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 37When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 38"Offline" appears on the Status Monitor.
- 39Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 42I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 43When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 44Paper Jam
- 45I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 46Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 47I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 49Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.