FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Pre-Required Procedures (Linux)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 10Functions supported in the Windows 7 built-in drivers
- 11When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 12I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 13The link icon for Outlook Express is not displayed in PaperPort®.
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 17How do I factory reset the Network Interface Card (NIC)?
- 18How do I install additional memory?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20What kind of memory can I use?
- 21How do I install the Optional Tray Module?
- 22How do I print the Network Configuration page
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 25I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29How do I improve the copy or fax quality?
- 30Can I print from DOS applications?
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 32Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 33Cannot print after a Windows 10 update (June 2020)
- 34Delete print jobs from the print queue.
- 35Change the printer driver settings (Windows / macOS)
- 36The printer status is Offline or Paused.
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 41When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 42When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 43When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 44Scan an image and insert it in a Windows XP application
- 45When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 46When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 50I cannot install the driver when using the Driver Install Tool. (Linux)