FAQs & Troubleshooting
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289 Results
- 1How do I clean white or black spots on printed documents?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Load paper.
- 4What driver package format is supported by my Linux distribution?
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 8How can I find out the current network configuration?
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11"Paper Jam Rear" error appears on the LCD.
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13What is Distinctive Ring and how do I program it?
- 14How do I factory reset the Network Card?
- 15The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17Load envelopes, labels, or thick paper into the manual feed slot.
- 18How can I find out the current network configuration?
- 19Protect your Brother machine against unauthorised access over the network
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21Can I print from or scan to an Android™ Smartphone?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 27When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 28Which E-mail packages are compatible with ControlCenter3?
- 29I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 30How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 31How can I improve poor print quality ?
- 32I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 34Can I print using the IPP protocol on Windows XP?
- 35I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 38What are the settings in the Scanner window used for on an Apple Mac?
- 39How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 40How to scan a document from a Windows application?
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42How to identify your Operating System (OS).
- 43I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 44Change the quality of the faxes I send (Fax Resolution).
- 45Change the printer driver settings (Windows / macOS)
- 46I cannot print from my computer via network. (For Windows)
- 47The printer status is Offline or Paused.
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 50"No response" error message appears, when updating the firmware.