FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5Can I print from or scan to an Android™ Smartphone?
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7Pre-Required Procedures (Linux)
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17Delete print jobs from the print queue.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19Change the printer driver settings (Windows / macOS)
- 20The printer status is Offline or Paused.
- 21The paper is skewed when it's printed.
- 22Can I use voice mail on the same line as my Brother machine?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25What is the recommended paper?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29How to identify your Operating System (OS).
- 30Cancel a fax job waiting in my Brother machine's memory.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 33Can I set my Brother machine to forward the faxes I receive to another location?
- 34Is my machine compatible with Windows Vista™?
- 35Can I confirm that the FAX was sent correctly?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40How do I clean white or black spots on printed documents?
- 41Cannot print after a Windows 10 update (June 2020)
- 42I cannot send a fax using PC-FAX (Windows 10)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44How do I make my faxed documents lighter or darker? (Fax Contrast)
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 48I am using Windows. When I print a document, the printed page is blank. What should I do?
- 49Store numbers on my Brother machine for easy dialling.
- 50How do I forward a fax to another fax machine when my machine has a mechanical problem?