FAQs & Troubleshooting
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350 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Can I print from or scan to Android™ Smartphone?
- 7Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print using only the black ink cartridge when the colour cartridges have run out
- 11What is Brother iPrint&Scan?
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from and scan to iPhone, iPod Touch and iPad?
- 15Can I connect to the Active Directory server using the LDAP feature?
- 16What driver package format is supported by my Linux distribution?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Can I use voice mail on the same line as my Brother machine?
- 21When I print, the pages are smudged with ink.
- 22I cannot make borderless prints.
- 23How do I factory reset the network settings?
- 24I'm using Macintosh. What is the PreScan option used for?
- 25Print the Network Configuration List
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 28Scan and save a document in PDF format (Scan to File)
- 29I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31How do I adjust my Brother machine's tray use for copying and faxing?
- 32When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 33What is the password for starting the Remote Setup application?
- 34One or more of my colours are not printing (blank). What can I do?
- 35Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 36Where is the USB port on the machine?
- 37When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 38I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 40Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 43Delete numbers stored in my Brother machine's Caller ID History.
- 44The edge of glossy paper is smudged.
- 45The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 46Load paper in the paper tray
- 47Is my machine compatible with Windows Vista™?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Replace Ink
- 50I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4