FAQs & Troubleshooting
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277 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3Can I print from or scan to an Android™ Smartphone?
- 4How do I load paper?
- 5What driver package format is supported by my Linux distribution?
- 6One or more of my colours are not printing.
- 7The printer status is Offline or Paused.
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9Pre-Required Procedures (Linux)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 11How do I know which side up my photo paper should be in the tray?
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 13Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 14Can I use voice mail on the same line as my Brother machine?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19Scan and save a document in PDF format (Scan to File)
- 20I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 22Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 23Is my machine compatible with Windows Vista™?
- 24When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 27I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 28I cannot remove red-eye.
- 29Can third party ink be used to refill the ink cartridges?
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31How to identify your Operating System (OS).
- 32The edge of glossy paper is smudged.
- 33Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I clear Machine Error 46?
- 36Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 37I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 39Why can't I print when an ink cartridge is empty?
- 40I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 41Delete print jobs from the print queue.
- 42Change the printer driver settings (Windows / macOS)
- 43How many times will my Brother machine automatically redial a number?
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 50Set up an outgoing message for Fax/Tel Mode.