FAQs & Troubleshooting
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330 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Load paper in the paper tray
- 6The printer status is Offline or Paused.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Print using only the black ink cartridge when the colour cartridges have run out
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11What is Brother iPrint&Scan?
- 12I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 13Scan and save a document in PDF format (Scan to File)
- 14Paper Jam
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17Pre-Required Procedures (Linux)
- 18How do I know which side up my photo paper should be in the tray?
- 19Can I use voice mail on the same line as my Brother machine?
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21When I print, the pages are smudged with ink.
- 22What driver package format is supported by my Linux distribution?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 26Replace Ink
- 27Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 28I cannot make borderless prints.
- 29I cannot install Brother drivers on Debian 10 (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 34One or more of my colours are not printing (blank). What can I do?
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45How to identify your Operating System (OS).
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?