FAQs & Troubleshooting
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272 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 (Linux)
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The printer status is Offline or Paused.
- 5I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 6What driver package format is supported by my Linux distribution?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9One or more of my colours are not printing (blank). What can I do?
- 10Scan and save a document in PDF format (Scan to File)
- 11Cannot print after a Windows 10 update (June 2020)
- 12Pre-Required Procedures (Linux)
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 17Discover the MAC address of the Brother network card
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 20When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 22I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 23Why can't I print when an ink cartridge is empty?
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 28I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 29How do I factory reset the Network Card?
- 30What are the settings in the Scanner window used for on an Apple Mac?
- 31How can I find out the current network configuration?
- 32Can I print from or scan to an Android™ Smartphone?
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 38I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 39I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 43I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 44I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 45Delete print jobs from the print queue.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?