FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from or scan to an Android™ Smartphone?
- 4Change the printer driver settings (Windows / macOS)
- 5Can I reduce the size of a received fax on this machine?
- 6Pre-Required Procedures (Linux)
- 7Delete print jobs from the print queue.
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to identify your Operating System (OS).
- 11Functions supported in the Windows 7 built-in drivers
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below.
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 18Why doesn't the machine answer when receiving a call?
- 19I can not install/uninstall the driver when a card is installed into the media slot.
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21Can I still receive faxes or calls when the machine is in power save mode?
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23"PRINTING" is frozen on the display of my Brother machine.
- 24How do I factory reset the Network Card?
- 25I want to print using CUPS while keeping SELinux enabled. (Linux)
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Discover the MAC address of the Brother network card
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29My machine does regular cleaning cycles in the night. How can I correct this?
- 30Why doesn't my Brother machine have a dial tone?
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 33The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 34Can I confirm that the FAX was sent correctly?
- 35I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 36I want to use a name from my Windows® 2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 37What are the settings in the Scanner window used for on an Apple Mac?
- 38Why can't I print when an ink cartridge is empty?
- 39How can I find out the current network configuration?
- 40The printer status is Offline or Paused.
- 41Scan an image and insert it in a Windows XP application
- 42Cannot print after a Windows 10 update (June 2020)
- 43Open "Scanners and Cameras" and Properties.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 46Clear the paper jam or printer jam.
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 48How do I clean the Scanner to improve the copy or fax quality?
- 49What is Multi-Function Link Pro Suite?
- 50I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)