FAQs & Troubleshooting
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138 Results
- 1How do I install/change the label roll?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3How do I uninstall the printer driver?
- 4Where can I download the latest P-touch Editor for Mac?
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7"A compatible printer cannot be found" appears when I try to run the P-touch Library.
- 8How to open the Devices and Printers window
- 9How to make labels using Small Address Label (62mm x 29mm)
- 10The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 11What are the cleaning sheets for? When do I use them?
- 12When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14How do I open an Excel / Access file with the Database function? (P-touch Editor 5.x for Windows)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16How do I make labels using "Small Address Labels" in P-touch Editor 5.0 for Mac?
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18Where can I find my Brother printer's serial number?
- 19Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 20How do I create name badges by joining the "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21How do I create name badges by joining "First Name" and "Last Name" fields together?
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 24Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 25How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 26I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialogue box appeared and the QL printer was connected, but the installation does not continue.
- 27When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30Printing is not possible. (P-touch Editor 5.3 for Mac)
- 31My print server has stopped printing.
- 32(Video) Small characters or thin lines are printed faintly.
- 33Can I directly operate my printer from a self-developed application software and print a label?
- 34When I try to use the database function, an application error occurs.
- 35Labels are jammed in the machine or are not ejected correctly after printing.
- 36How do I print the inserted image maintaining its original size?
- 37P-touch Editor crashes when I open it on my Mac.
- 38Share your printer in Windows 7 in a network-shared environment.
- 39I want to know how to use P-touch Editor (P-touch Editor 5.0 for Macintosh).
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 42When I try to print a label, it comes out blank. (for Mac)
- 43How to add Microsoft® Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44The information on my label is horizontally compressed and not shaped correctly.
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 47How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.0 for Mac)
- 48How can I use the Sequential Numbering Feature on my Mac?
- 49Printing is not possible. (P-touch Editor 5.0 for Mac)
- 50I have an occasional problem printing.