FAQs & Troubleshooting
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150 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2The printer status is Offline or Paused.
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 6Can I print from or scan to an Android™ Smartphone?
- 7"JAM REAR" error appears on the LCD.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9"JAM DUPLEX" error appears on the LCD.
- 10I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver on my Windows® PC?
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12Can I print from DOS applications?
- 13What is the unprintable area per page?
- 14Delete print jobs from the print queue.
- 15"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD.
- 16Can I print using the IPP protocol on Windows XP?
- 17What are the expected yields of the consumables?
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Cannot print after a Windows 10 update (June 2020)
- 20Change the printer driver settings (Windows / macOS)
- 21When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 22What is the BRAdmin Professional software used for?
- 23How can I activate/deactivate the Toner Save Mode?
- 24The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 25When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 26What is a "Generic PCL Driver"?
- 27"JAM INSIDE" error appears on the LCD.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 31Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 32What kind of memory can I use?
- 33Printouts have wrinkles or creases.
- 34I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 35How do I factory reset the Network Interface Card (NIC)?
- 36What driver package format is supported by my Linux distribution?
- 37What is Network Shared printing?
- 38Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 39Printouts have a curl or wave.
- 40What is UPnP and SSDP?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42How do I install additional memory?
- 43The printed letters are slanted, positioned incorrectly.
- 44I cannot print from my computer via USB.
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46Open the Control Panel (For Windows)
- 47How to identify your Operating System (OS).
- 48I cannot print from my computer via network (for Macintosh).
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.