FAQs & Troubleshooting
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130 Results
- 1What is the expected life of the consumables?
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The printed letters are slanted, positioned incorrectly.
- 6What is the unprintable area per page?
- 7The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 8Can I print from or scan to an Android™ Smartphone?
- 9What can happen if the wrong paper is used in your machine.
- 10How to identify your Operating System (OS).
- 11I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 12Can I print from or scan to an iPhone, iPod Touch or iPad?
- 13There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 16Can I print from DOS applications?
- 17What do the LED indications mean?
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 20The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 21Printouts have a curl or wave.
- 22Where do I find the complete User's Guide?
- 23Change the printer driver settings (Windows / macOS)
- 24My Brother machine makes repeated clicking noises when I try to print.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How can I tell if my Toner Cartridge is a genuine Brother product?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 31Printouts (envelopes) have creases.
- 32How do I install the Optional Tray Unit?
- 33How do I install additional memory?
- 34I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 35Black toner marks appear across the page.
- 36When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 37My Brother machine misfeeds paper.
- 38The printer prints unexpectedly or it prints garbage.
- 39How can I change the printer settings?
- 40What is a "Generic PCL Driver"?
- 41Printouts have toner specks.
- 42What kind of memory can I use?
- 43Printouts have wrinkles or creases.
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45The image is ghosted.
- 46Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48Lines appears across the page.
- 49White lines appear across the page.
- 50Replace the drum unit