FAQs & Troubleshooting
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215 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7JAM DUPLEX
- 8REPLACE DRUM
- 9JAM INSIDE
- 10REPLACE TONER
- 11The printer status is Offline or Paused.
- 12FUSER ERROR
- 13CARTRIDGE ERROR
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15Print a web page from iPrint&Scan when using an Android™ mobile device.
- 16The printer prints unexpectedly or it prints garbage data.
- 17DRUM ERROR
- 18JAM REAR
- 19JAM TRAY 1
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Can I use AirPrint with my Brother machine?
- 23DRUM STOP
- 24NO PAPER T1
- 25MEMORY FULL
- 26Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29DUPLEX DISABLED
- 30TONER ENDED
- 31SIZE ERROR DX
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33"Offline" appears on the Status Monitor.
- 34What is Brother iPrint&Scan?
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 37NO TONER
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39My paper is curled
- 40PRINT OVERRUN
- 41What kind of paper can I use?
- 42SERVICE CALL
- 43What can happen if the wrong paper is used in your machine.
- 44Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 45Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 46FRONT COVER OPEN or FUSER COVER OPEN
- 47DRUM END SOON
- 48Wrinkles or creases
- 49Print on labels and envelopes from the manual feed slot.
- 50Protect your Brother machine against unauthorised access over the network