FAQs & Troubleshooting
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144 Results
- 1REPLACE DRUM
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3REPLACE TONER
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5JAM REAR
- 6JAM INSIDE
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8JAM TRAY 1
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10Can I print from or scan to an Android™ Smartphone?
- 11Can I print from or scan to an iPhone, iPod Touch or iPad?
- 12What kind of paper can I use?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Change the printer driver settings (Windows / macOS)
- 15NO PAPER T1
- 16FRONT COVER OPEN or FUSER COVER OPEN
- 17The printer prints unexpectedly or it prints garbage data.
- 18MEMORY FULL
- 19What is the recommended paper?
- 20CARTRIDGE ERROR
- 21DRUM END SOON
- 22Turn the Toner Save Mode on or off.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 25Delete print jobs from the print queue.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27NO TONER
- 28The printer status is Offline or Paused.
- 29MANUAL FEED
- 30FUSER ERROR
- 31DRUM STOP
- 32DRUM ERROR
- 33SERVICE CALL
- 34What driver package format is supported by my Linux distribution?
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36What is Toner Continue Mode?
- 37TONER ENDED
- 38PRINT OVERRUN
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Can I use AirPrint with my Brother machine?
- 41The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 42SIZE ERROR DX
- 43TONER LOW
- 44My paper is curled
- 45Wrinkles or creases
- 46Can I print from DOS applications? What printer driver emulation can be used?
- 47Cannot print after a Windows 10 update (June 2020)
- 48"Offline" appears on the Status Monitor.
- 49Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 50Uninstall the drivers. (Mac OS X 10.5)