FAQs & Troubleshooting
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195 Results
- 1Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3REPLACE DRUM
- 4The printer status is Offline or Paused.
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 12Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Delete print jobs from the print queue.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20JAM INSIDE
- 21REPLACE TONER
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25Protect your Brother machine against unauthorised access over the network
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29What kind of paper can I use?
- 30How do I print a printer settings page?
- 31Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Change the printer driver settings (Windows / macOS)
- 36Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 37Cooling Down (COOLING DOWN)
- 38What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 39Envelope creases
- 40JAM REAR
- 41How to identify your Operating System (OS).
- 42What is the recommended paper?
- 43Print on labels and envelopes from the manual feed slot.
- 44What driver package format is supported by my Linux distribution?
- 45Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47What is the unprintable area of the page?
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50MANUAL FEED