FAQs & Troubleshooting
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155 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2The machine does not print anything.
- 3How can I enable/disable the Quick Print Setup Utility?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Install the built-in drivers (For Windows 8 and Windows 10)
- 8How to identify your Operating System (OS).
- 9An error message referring to BRSVC01A.EXE appears after installing the printer driver on Windows® XP SP2 or Windows Server 2003.
- 10Why are the alarm and data lights blinking?
- 11The printed letters are slanted, positioned incorrectly.
- 12What kind of envelopes should I avoid?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 14How can I change the IP address using the ARP and PING commands?
- 15Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 16Delete print jobs from the print queue.
- 17Can I print from or scan to an iPhone, iPod Touch or iPad?
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19What can happen if the wrong paper is used in your machine.
- 20What is the recommended paper?
- 21Change the printer driver settings (Windows / macOS)
- 22The printer status is Offline or Paused.
- 23Using the PING command to troubleshoot problems.
- 24Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26Printouts have a curl or wave.
- 27Printouts have wrinkles or creases.
- 28How do I factory reset the Network Interface Card (NIC)?
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30The paper is skewed when it's printed.
- 31How do I monitor the status of the printer?
- 32The printer prints unexpectedly or it prints garbage.
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 35How can I change the IP address?
- 36Can I print using the IPP protocol on Windows XP?
- 37I cannot install Brother drivers on Debian 10 (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Can I print from or scan to an Android™ Smartphone?
- 40Functions supported in the Windows 7 built-in drivers
- 41What kind of labels and transparencies can I use?
- 42What kind of USB cable should I use?
- 43What kind of paper can I use?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45Open the Control Panel (For Windows)
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47Print on both sides of the paper.
- 48How do I clear paper jams?
- 49How do I print on transparencies?
- 50I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?