FAQs & Troubleshooting
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301 Results
- 1How do I load paper?
- 2What driver package format is supported by my Linux distribution?
- 3What is Brother iPrint&Scan?
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from or scan to Android™ Smartphone?
- 8How do I know which side up my photo paper should be in the tray?
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 13Load envelopes into my machine
- 14Can I print from and scan to iPhone, iPod Touch and iPad?
- 15I'm trying to print a multiple-page document via AirPrint from an iPhone, iPod touch or iPad, but only the first page is printing.
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod Touch, iPad ).
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I still receive the error message "Paper Jam" after I removed the jammed paper.
- 22When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 23I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 24Replace Ink
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 26Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 31Connect your Brother machine to your mobile device via a wireless router or access point.
- 32Delete print jobs from the print queue.
- 33Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35Print command (LPR) (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 40I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41Print command (cupswrapper). (Linux)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 44I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46What is AirPrint?
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I cannot start ControlCenter4.
- 49Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 50Ink Absorber Full