FAQs & Troubleshooting
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315 Results
- 1Paper Jam (With Video Instructions)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Print using only the black ink cartridge when the Colour cartridges have run out.
- 6The scanner cover support has come off. (With Video Instructions)
- 7Ink Absorber Full
- 8Load paper in the paper tray.
- 9Set up your Brother machine on a wireless (Wi-Fi) network
- 10The printer status is Offline or Paused.
- 11Improve poor print quality
- 12No Paper Fed
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16How to identify your Operating System (OS).
- 17Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 18I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
- 19Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 20I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 21The edge of glossy paper is smudged.
- 22Configure the printer driver to get correctly-ordered printouts.
- 23Where is the USB port on the machine?
- 24"Offline" appears on the Status Monitor.
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Printout is misaligned when using glossy paper or postcards.
- 27When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29Unable to Scan AX
- 30Unable to Print 5X
- 31Low Temperature
- 32High Temperature
- 33Change the printer driver settings (Windows / macOS)
- 34Ink Low
- 35When I print a document with fast mode, the printing is shifted too high on the paper.
- 36I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 37Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.5.x or later users).
- 38I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 39I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 40Reset the print server to the default factory settings.
- 41Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 44Add your Brother machine with AirPrint (macOS)
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48Connect your Brother machine to your mobile device via a wireless router or access point.
- 49Easy Scan to E-mail
- 50Enable the Brother machine's network interface.