FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 11Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 12Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 13Printouts have wrinkles.
- 14What is the BRAdmin Professional software used for?
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16Print a web page from iPrint&Scan when using an Android™ mobile device.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Tips for copy/scanning and preventing document jams
- 19I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25The printer status is Offline or Paused.
- 26I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28How do I turn off/on the Toner Save Mode?
- 29Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32What kind of memory can I use?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Scan and save a document in PDF format (Scan to File)
- 35I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Is my machine compatible with Windows Vista™?
- 38My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 39What driver package format is supported by my Linux distribution?
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 41When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 43I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 44Printouts have toner scatter or toner stain.
- 45White streaks or bands appear down the page.
- 46Can I print from DOS applications?
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50Locate files scanned with ControlCenter2 (For Macintosh)