FAQs & Troubleshooting
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219 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Scan and save a document in PDF format (Scan to File)
- 4What driver package format is supported by my Linux distribution?
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 7Can I print from or scan to an Android™ Smartphone?
- 8The copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Can I print from or scan to an iPhone, iPod Touch or iPad?
- 11"Paper Jam Tray1", "Paper Jam Tray2" error message appears on the LCD.
- 12I'm using Macintosh. What is the PreScan option used for?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19How do I clear the message "Document Jam" from the display?
- 20How do I install additional memory?
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 23How do I improve the copy quality?
- 24How do I print an envelope from my computer?
- 25Cannot print after a Windows 10 update (June 2020)
- 26Pre-Required Procedures (Linux)
- 27Protect your Brother machine against unauthorised access over the network
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 29I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 32When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Can I print from DOS applications?
- 36I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 37What are the settings in the Scanner window used for on an Apple Mac?
- 38Install the built-in drivers (For Windows 8 and Windows 10)
- 39How to identify your Operating System (OS).
- 40Change the printer driver settings (Windows / macOS)
- 41I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42When scanning a letter-size document, the edge of the document is not scanned.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 45Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How do I install the Optional Tray Unit?
- 48My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 49I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)