FAQs & Troubleshooting
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248 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4How do I load paper?
- 5I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 8I cannot print using my Brother machine on a wireless network (Mac)
- 9I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Discover the MAC address of the Brother network card
- 11I'm using Macintosh. What is the PreScan option used for?
- 12Why can't I print when an ink cartridge is empty?
- 13I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 16Change the printer driver settings (Windows / macOS)
- 17I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 18Can I print from or scan to an Android™ Smartphone?
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 23I cannot install Brother drivers on Debian 10 (Linux)
- 24What driver package format is supported by my Linux distribution?
- 25How do I know which side up my photo paper should be in the tray?
- 26When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 27Can third party ink be used to refill the ink cartridges?
- 28Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Can I print from or scan to an iPhone, iPod Touch or iPad?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Delete print jobs from the print queue.
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34How do I clear the message "PAPER JAM" from the display?
- 35I cannot install / uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 36Protect your Brother machine against unauthorised access over the network
- 37Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 39I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 40How to identify your Operating System (OS).
- 41Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 42One or more of my colours are not printing.
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 45Pre-Required Procedures (Linux)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 48How do I clear Machine Error 46?
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Where is the USB port on the machine?
