FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4Scan and save a document in PDF format (Scan to File)
- 5I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8How to identify your Operating System (OS).
- 9Locate files scanned with ControlCenter3 (For Windows)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Can I print from or scan to an Android™ Smartphone?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13How do I clean white or black spots on printed documents?
- 14Is my machine compatible with Windows Vista™?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18What driver package format is supported by my Linux distribution?
- 19Pre-Required Procedures (Linux)
- 20Delete print jobs from the print queue.
- 21Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 22Can I use AirPrint with my Brother machine?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25How do I clean the drum unit?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Change the printer driver settings (Windows / macOS)
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32What is the recommended paper?
- 33"Offline" appears on the Status Monitor.
- 34Replace the drum unit.
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36Windows 7 Support Information
- 37In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 38How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 39I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 40A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 41How do I clean the corona wire?
- 42I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 43When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 44Open the Status Monitor
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 46I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 47The paper is skewed when it's printed.
- 48I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 49Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 50I am using Windows. When I print a document, the printed page is blank. What should I do?