FAQs & Troubleshooting
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203 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3Can I print from or scan to an Android™ Smartphone?
- 4"Paper Jam Rear" error appears on the LCD.
- 5I cannot install Brother drivers on Debian 10 (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to an iPhone, iPod Touch or iPad?
- 8When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 9Pre-Required Procedures (Linux)
- 10Delete print jobs from the print queue.
- 11When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 13"Paper Jam Tray" error appears on the LCD. What should I do?
- 14I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 17Load envelopes, labels, or thick paper into the manual feed slot.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 21"Paper Jam Inside" error appears on the LCD. What should I do?
- 22When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 23I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 26The paper is skewed when it's printed.
- 27Scan and save a document in PDF format (Scan to File)
- 28Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 29Which E-mail packages are compatible with ControlCenter3?
- 30How can I improve poor print quality ?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 32I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 37How do I clean white or black spots on printed documents?
- 38"Document Jam" error appears on the LCD.
- 39My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 40I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 41Paper size settings are unavailable when I print from OpenOffice (Linux)
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 44I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 45When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Print command (LPR) (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)