FAQs & Troubleshooting
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238 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Load paper.
- 3Scan and save a document in PDF format (Scan to File)
- 4I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 5How do I factory reset the Network Card?
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7Can I print from or scan to an iPhone, iPod Touch or iPad?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 10I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 11The paper is skewed when it's printed.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 13Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 14"No response" error message appears, when updating the firmware.
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 16I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 17Can I print from or scan to an Android™ Smartphone?
- 18I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 19The printer status is Offline or Paused.
- 20"Document Jam" error appears on the LCD.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23How can I find out the current network configuration?
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 27How do I clean white or black spots on printed documents?
- 28How do I Print on thick paper or transparencies.
- 29How can I find out the current network configuration?
- 30When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 31I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 32"Paper Jam Rear" error appears on the LCD.
- 33"Paper Jam Tray" error appears on the LCD. What should I do?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35What is the BRAdmin Professional software used for?
- 36What are the settings in the Scanner window used for on an Apple Mac?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Which E-mail packages are compatible with ControlCenter3?
- 41I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 42"Paper Jam Inside" error appears on the LCD. What should I do?
- 43I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 44What can happen if the wrong paper is used in your machine.
- 45I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48What driver package format is supported by my Linux distribution?
- 49Change the printer driver settings (Windows / macOS)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.