FAQs & Troubleshooting
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290 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The printer status is Offline or Paused.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11What driver package format is supported by my Linux distribution?
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15How do I know which side up my photo paper should be in the tray?
- 16How do I load envelopes into my machine?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot install Brother drivers on Debian 10 (Linux)
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Print using only the black ink cartridge when the colour cartridges have run out
- 22Paper Jam
- 23Replace Ink
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26I cannot make borderless prints.
- 27How to identify your Operating System (OS).
- 28Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 31Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 34Discover the MAC address of the Brother network card
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36Change the printer driver settings (Windows / macOS)
- 37When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 42My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 48Print a web page from iPrint&Scan when using an Android™ mobile device.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.