FAQs & Troubleshooting
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263 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3I have changed the NetBIOS name of the print/scan server, but the name does not change.
- 4What are the settings in the Scanner window used for on an Apple Mac?
- 5When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 6I cannot print using my Brother machine on a wireless network (Windows)
- 7I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 11I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 12How do I factory reset the Network Card?
- 13I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect. What can I do?
- 14What is the default node name of a Brother machine?
- 15I can not install/uninstall the driver when a card is installed into the media slot.
- 16I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Which E-mail packages are compatible with ControlCenter3?
- 24I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari) using Mac OS® X.
- 25What is the PreScan option used for on an Apple Mac?
- 26Change the user interface of ControlCenter3
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot install Brother drivers on Debian 10 (Linux)
- 29What driver package format is supported by my Linux distribution?
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 32How to identify your Operating System (OS).
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 39What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 40What is the BRAdmin Professional software used for?
- 41What is Network Shared printing?
- 42What is Ad-hoc mode?
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 45Change the printer driver settings (Windows / macOS)
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48Scan a document using "Scanner and Camera Wizard" in Windows XP
- 49I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 50The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)