FAQs & Troubleshooting
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198 Results
- 1Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2Locate files scanned with ControlCenter3 (For Windows)
- 3Can I print from or scan to an Android™ Smartphone?
- 4How do I know which side up my photo paper should be in the tray?
- 5Scan and save a document in PDF format (Scan to File)
- 6I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 7How do I load paper?
- 8Is there a way to view how much ink is remaining?
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 13One or more of my colours are not printing.
- 14How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 15Configure and use the Scan Key Tool (Linux)
- 16I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 17Uninstall the scanner driver. (Linux)
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 20How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 21How do I replace the Ink Cartridge?
- 22I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 23Configure scan settings without administrator privileges (Linux)
- 24Pre-Required Procedures (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Change the printer driver settings (Windows / macOS)
- 28The printer status is Offline or Paused.
- 29When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 30How do I clear Machine Error 46?
- 31When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 32In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 33Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 34Scan a document in Mac OS X 10.6.
- 35Scan a document in Windows 8 and Windows 10.
- 36Where can I find my Brother machine's serial number?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40Configure the Scan to Email Feature (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43Open the Status Monitor
- 44How do I load 10 x 15 Glossy paper into my machine?
- 45When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 46Scan a document from a Windows XP application
- 47"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49How do I clean the Scanner to improve the copy quality?
- 50Im using Mac OS X 10.2-10.4 and the Brother machine does not appear in the Print Center or Setup Utility.