FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6Scan and save a document in PDF format (Scan to File)
- 7What driver package format is supported by my Linux distribution?
- 8I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 9When I print, the pages are smudged with ink. What should I do?
- 10How do I print on an envelope?
- 11I cannot install Brother drivers on Debian 10 (Linux)
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 15I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16What is the PreScan option used for on an Apple Mac?
- 17I cannot use the "Modules Update" button on Web BRAdmin.
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 19Why can't I print when an ink cartridge is empty?
- 20Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 22I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 23The printer status is Offline or Paused.
- 24Functions supported in the Windows 7 built-in drivers
- 25Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 26Which E-mail packages are compatible with ControlCenter3?
- 27When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 28What are the settings in the Scanner window used for on an Apple Mac?
- 29How do I replace the Ink Cartridge?
- 30Pre-Required Procedures (Linux)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Change the printer driver settings (Windows / macOS)
- 33Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 35Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 36I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 37When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 38When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39The link icon for Outlook Express is not displayed in PaperPort®.
- 40I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 41I cannot print from my computer via USB.
- 42Print command (LPR) (Linux)
- 43My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 44How do I clear Machine Error 46?
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 47Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 48I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 49One or more of my colours are not printing (blank). What can I do?
- 50Scan a document in Mac OS X 10.7.